Frequently Asked Questions

This section contains the questions which we are asked the most frequently, as well as a user’s guide and a repairing guide :

                                   Image User's guide.jpg                         repairguide.jpg

If, however, you do not find the answer you are looking for, do not hesitate to contact us directly by phone (data in the section Company, Contacts) or complete the query form in clicking on the section “Request for information” :

 

Panels

  • Colour :
    • « I need panels which are not the normal white colour. What should I do ? »
      • Our panels are made as standard with a RAL 9010 gelcoat, but panels with a colour gelcoat on the outer surface can be manufactured.
        • • To do this, we make a match: either from a standard colour (e.g. RAL colour or British Standard reference) or based on a sample of your specific colour which you should send us.

          • We send you a sample panel for approval of the matched colour.

          • We start production when we receive written acceptance from you.
      • Please allow approximately 2 weeks for the sampling process.
  • Inserts :
    • « it possible to have panels with inserts ?»
      • Yes, but only with inserts located in the thickness of the panels.

        Some examples : aluminium or PVC tubes, or wooden blocks in
        ISS or ISP panels, or tapping pads under the peripheral CPR coating, or peripheral wooden strips..

        Please contact us for a quotation. Please send us a drawing showing the dimension and location of these inserts.

 

  • M1 quality :
    • « Are M1 fire retardant panels available ? »
      • Upon specific request, we can supply panels with M1 fire retardant components. However, as the finished product is made from several components, we cannot guarantee the final M1 classification.

 

  • Coated/painted edges :
    • « What is the difference between a coated edge and a painted edge ? »
      • A coated edge is coated with laminate during manufacture. This is possible for ISS and ISP type panels. This is only available for specific panels as they cannot be subsequently cut.

        For a painted edge, acrylic emulsion is applied after production to protect the edge of
        CPR type panels.

  • Protective film / peel ply :
    • « What is the protection film or peel ply for ? »
      • Our panels can be supplied, for an additional charge, with an adhesive protection film or peel ply.
        • The adhesive film, applied to the outer surface of the panels, provides additional protection, especially on colour panels. However, it is recommended that the film is removed in the event of prolonged storage to avoid any colour variations.
        • The peel ply is generally designed for floor panels, or all types of panels to which bonded accessories are to be affixed. This material aids the preparation of the bonding surface.

 

  • Cutting :
    • « What tools should I use to cut panels ?»
      • Panels can be cut using an ordinary saw. However, we recommend you use a saw with a tungsten carbide blade.

 

  • Repairs :
    • « We damaged a panel during handling. What should we do ? »
      • Some recommendations are available in the repairing guide available in PDF on top of this page.

This guide is also available on paper upon request.

      • You can also contact us on line for advice if you prefer. Please do not hesitate to contact us.

        If necessary, we can also provide training for your teams in basic repair methods.
        Please contact us.

 

 

Lifting and storage

  • Lifting :
    • « What is the recommended method for moving panels ? »
      • For transporting panels, we recommend the use of suction transfer devices. Packets of panels should be lifted using slings. A maximum distance of 2400 mm between each sling is recommended.

        The use of fork lift trucks, side loaders or any other unsuitable method may damage the panels and lead to the appearance of cracks, splits or damage on the surface.

 

  • Storage :
    • « How should panels be stored ? »
      • Panels -especially coloured panels- should never be stored outside. All panels should be placed flat on wooden beams at a maximum distance of 1500 mm, and stored away from the elements and moisture. As polymerisation may take several weeks, it is recommended that panels are stored very carefully. For panels supplied with an adhesive film, it is recommended that the film is removed in the event of prolonged storage to avoid any colour variations.

 

Transport

  • Transport damage :
    • « My panels were delivered damaged. What should I do ? »
      • Any problems noticed when receiving goods must be noted on the delivery note immediately. This is an essential requirement to ensure you remain within your rights. If the delivery note is signed and no comments made, the goods are said to have been accepted as they are and will invalidate any future claimsure.

        All claims must be sent immediately to Carlier Plastiques and notified to the transporter by recorded delivery letter within three days of delivery.
      • You can find all these recommendations  in the user’s guide available in PDF on top of this page.

This guide is also available on paper upon request.

      • You can also contact us on line for advice if you prefer. Please do not hesitate to contact us.

 

 

Other questions / comments about our products ?